Overview
XenoSO is committed to protecting your privacy and maintaining transparency about how we handle your data. This Privacy Policy outlines what information we collect, how we use it, and what happens to it.
What Data We Collect
XenoSO collects only the data necessary to operate the game server and provide you with an account:
- Account information (username, email address, password hash)
- Game data (lot layouts, Sim progress, avatar appearances)
- Technical logs (login records, server activity for stability and security)
We do not collect:
- Real names beyond what you voluntarily provide
- Location data
- Payment information (XenoSO is free-to-play)
- External social media accounts or linked data
How We Store & Protect Your Data
Your data security is important to us:
- Password Protection: All passwords are encrypted using industry-standard encryption before storage
- Secure Backups: Database backups are secured and stored safely
- Access Control: Only authorized server administrators have access to account and personal data
- SSL/TLS Encryption: Data transmitted between your client and our servers is encrypted
Data Retention & Deletion
While the Server is Active
We retain account and game data for as long as your account exists. You can request deletion of your account at any time by contacting our Discord support team. Account deletion will remove:
- Your login credentials
- Your email address
- Your Sim characters and progress
- Your property ownership
If XenoSO Closes
Important: If the XenoSO server permanently shuts down, all personal and sensitive information (usernames, passwords, emails) will be permanently deleted.
How We Use Your Data
Your data is used exclusively for:
- Operating and maintaining the game server
- Authenticating your account and preventing unauthorized access
- Enforcing community guidelines and fair play policies
- Generating technical backups and logs for server stability
- Responding to support requests and account issues
We do not:
- Sell or share your data with third parties
- Use your data for marketing or advertising purposes
- Combine your XenoSO data with other services or platforms
- Mine or analyze your data for purposes beyond server operations
Security Logging
For security purposes, we maintain logs of login activity and IP information to prevent unauthorized access and protect account integrity.
Multi-Accounting Prevention
To maintain fair gameplay, XenoSO has systems in place to detect and prevent multi-accounting violations as outlined in our community guidelines. If you have multiple people in your household who want to play, contact admins to register your accounts properly—this is the only approved exception to our single-account policy.
Cookies & Tracking
The XenoSO website and client may use cookies or session tokens to maintain your login and improve user experience. These are strictly functional and do not track you across other websites. You can disable cookies in your browser if preferred, though this may affect site functionality.
Your Rights & Choices
You have the right to:
- Delete Your Account: Request permanent deletion of your account and associated data
- Correct Your Data: Request corrections to your account information (email address, password reset, and Sim name changes)
To exercise any of these rights, open a support ticket in the #ticket channel on our Discord server.
Third-Party Services
XenoSO integrates with the following external services:
- Discord: Optional integration for Rich Presence and community features. Discord has its own privacy policy
- Game Launcher: Our cross-platform launcher downloads original game files from authorized sources
We are not responsible for the privacy practices of third-party services. Please review their privacy policies independently.
Security Incidents & Data Breaches
If we discover a security breach or unauthorized access to your data, we will:
- Investigate the incident immediately
- Notify affected users via email and Discord announcements
- Take steps to prevent future incidents
- Cooperate with relevant authorities if necessary
Content Warnings
⚠️ Do Not Post Personal Information on Lots: Any personal information you place in lot descriptions or signs becomes permanent record on the server. Do not include real names, addresses, phone numbers, or other sensitive personal details in game content.
Policy Changes
XenoSO may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will announce major changes on our website and Discord. Your continued use of XenoSO after changes constitutes acceptance of the updated policy.
Contact & Support
For privacy-related questions or requests, please contact us through:
- Discord: Join our server and message in #xenoso-support
- Website: Visit xenoso.space for more information